Customer Service

Our Guarantee
You cannot deliver your gift personally so we want your SAVOIE gift to make a big impression.  All gifts arrive beautifully gift wrapped with ribbons.

Returns Policy
If you are not entirely satisfied with your purchase, you may return it to us within 14 days from the date of purchase.

We will be more than happy to offer you a 'no quibbles' exchange provided that the products are returned in perfect, unused condition and with the original packaging.

Please take extra care to read the product care information as labelled on the product as we cannot accept items for a refund or exchange if they have been damaged in the wash.



Privacy Policy
If you are not entirely satisfied with your purchase, you may return it to us within 14 days from the date of purchase.

We will be more than happy to offer you a 'no quibbles' exchange provided that the products are returned in perfect, unused condition and with the original packaging.

Please take extra care to read the product care information as labelled on the product as we cannot accept items for a refund or exchange if they have been damaged in the wash.
 

Delivery Promises

We know that your delivery requirements are going to vary so we have a few options which should cover all eventualities.

Auckland Delivery Options 
Same Day - $8. This is the perfect option if you need your present in a hurry...place your order before 2pm and we will have it to you by 6pm the same day.  Unfortunately we can only offer this service if you live within the Auckland CBD and surrounding areas.  *Please note this service is not available on Sundays.

Next Day - $6.   If you place your order before 2pm we will ensure it is with you by the following day. 

Standard Delivery - Free of charge.  Not in any particular rush?  We will make sure your order is with you within 5 working days.

International Deliveries - We are happy to deliver worldwide but costings vary.  To organise your international order please either email us at SAVOIE or call us on 0800-SAVOIE.

North-South Island - All deliveries outside of Auckland are overnight and cost will depend on size of item.

Rural addresses - There will be a surcharge for rural delivery depending on location.  We cannot guarantee delivery time as it depends on rural courier schedules.

As so many people shop with us for gifts we are happy to deliver directly to you or to an address of your choice - just fill in your required delivery address at checkout.

We always want to help our customers so if you have a unique delivery requirement please call us on +0800-SAVOIE and we will be happy to help!

How to return goods
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.  If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you - please call for details.  To return any products to us:

Return a copy of the  invoice with the product and clearly mark whether you would like a refund or exchange.  Package the items, attach the invoice and send back to:

Returns
Savoie Limited
P O Box 56461
Dominion Rd
Auckland
New Zealand

When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit.  We will only refund the cost of postage where the item returned is faulty.